As a frontrunner in IT support, ELLEN SOFTWARE possess profound knowledge of IT outsourcing, technical IT support, and IT service management.
Our IT help desk, available 24/7, serves as your initial shield against IT disturbances. We furnish prompt and efficient solutions to your IT-support hurdles, ensuring limited downtime. Our IT support help desk functions in multiple languages, tending to a varied client base, and is furnished to ISO standards. Our adept on-field engineers are perpetually prepared to provide direct assistance, delivering proficiency right at your doorstep. Our service provision encompasses:
- - 24/7 Help desk through phone, email and other digital channels
- - Fast in person response from our tri-lingual engineering team
- - Field engineers to provide onsite IT technical support
- - Technical support ticket management to strict industry standards
- - Complete transparency through detailed client reporting
- - IT Outsourcing
- - Unbeatable levels of IT service governed by ISO SLA standards
Infrastructure and network solutions
Specializing in IT outsourcing support, ELLEN SOFTWARE thrives on managing essential elements of your IT network and infrastructure. This encompasses supervision of servers, data centres, networks, cloud and firewalls. Our service provision guarantees the security, superior performance, and scalability of your technology foundation, integral for your business's resilience and potential for growth.
Cloud computing services
If you're considering a full switch to cloud-based services or seeking to boost your present cloud infrastructure, our professionals are ready to assist you throughout the process. Our area of expertise includes designing cloud environments, smooth server migration, and securing hybrid cloud environments. Our cloud computing management services are customized to offer flexibility, growth potential, and improved productivity for your business operations.